Utility Management
Welcome to Help Central’s home page for New World ERP Utility Management. Here you will find links to documentation, videos, and webinars related to the Utility Management application, as well as timely announcements when applicable.
Also, you can use the table of contents on the right side of the page to navigate within the online help. The contents are organized to match the menu layout in the Utility Management software.
Announcements
- Cell Phone, Email Address and Preferred Contact have been added to the Account Information page in Customer Service. (Patch 2025.1.8)
- A Preferred Contact dropdown has been added to the Associated Customer page. (Patch 2025.1.8)
- The accounts for users responding with "Stop" for phone communications from Notify will be unenrolled from text and voice messages. (Patch 2025.1.6)
- New tags have been added to the delinquent notice Notify templates. (Patch 2025.1.4)
- eBill status changes have been added to the Utility Billing Audit Viewer. (Patch 2025.1.2)
- New and updated features since release 2022.1